Nobody is refusing to pay you. Nobody is asking them to.
Aged patient balances usually aren't a collections problem. They're the residue of a checkout conversation that didn't happen, a claim nobody chased on day 31, and a report nobody had time to open.
That's fixable, and it's fixable without buying anything. Send one aging export and your front desk gets a ranked worklist they can work in an hour a day, plus the words to say on the call.
Workflow Assessment
From $850
Two days watching how money actually moves through your front desk, then a written map of who owns what and the three changes worth making first. Credited in full toward Rescue if you continue within 60 days.
A/R Rescue
From $2,400
The full clean-up: snapshot, ranked worklist, call log, scripts, and two on-site sessions working the list with your team. Typically three to four weeks.
A/R Managed
From $1,200/mo
Everything in Rescue, then monthly: re-ranked worklist, aging review, stuck claims flagged with what's stalled and why, and a standing call with whoever owns the desk. Month to month, 30 days' notice.
12% or 30%? Both numbers came out of the same aging report.
On the last report we pulled apart, the practice was reading 12% of A/R past 90 days. On patient money alone it was 30%. One ages the whole balance. The other counts only what patients owe — the only part anyone can actually call about.
Start with the free snapshot
Send one aging export and you'll get a written read-out in two business days: where the money is, how old, patient-side versus insurance, and who's holding most of it. No cost, no obligation.