You already earned it. It's sitting in your over-90 column.
Sound Dental Relief rebuilds patient A/R and the front-desk workflow that let it pile up.
Run by a hygienist who has also owned the practice — I know why the ask didn't happen at checkout, because I've been on both sides of the front desk.
Three steps, and the first one is free.
01 — Send one export
Run your aging report and send the CSV. Patient names can stay off it — I work from account IDs. Two business days later you get a written read-out.
02 — Get a worklist, not a lecture
I build the ranked worklist, the call log, and the scripts — the checkout ask, the day-31 call, the payment-plan offer. Then we make the first calls together.
03 — Keep it from coming back
The backlog is a symptom. We fix the checkout conversation, the follow-up cadence, and who owns what — written down, in your practice's words.
Ha N Ngo, RDH
Eleven years in operatories, licensed in Washington and Hawaiʻi. I watched balances age from the inside — the patient who left without being asked, the claim nobody chased on day 31. That's why this practice exists.
Request your free A/R snapshot
Two business days, no cost, no obligation. Tell me which system you run and I'll send instructions for pulling your aging export.
We will both sign a BAA before you send me anything. It takes about five minutes, and it protects both of us.